Shipping policy
Shipping cost
Every order ships free with Standard Insured Shipping.
Processing time
Your order is prepared and shipped out within 7-13 business days after you place it. Orders placed on weekends or public holidays start processing the next business day.
Delivery time
Once your order has shipped, delivery takes up to 14 business days.
Order timeline
- Processing: 7-13 business days
- Delivery: up to 14 business days after shipping
Order tracking
Once your order has shipped, you will receive a confirmation email with tracking information (if applicable) so you can follow your parcel.
Delays
Delivery times are estimates and not guaranteed. Delays can happen during the holiday season, due to weather, or for other reasons outside our control.
Incorrect address
Please make sure your shipping address is correct at checkout. We are not responsible for orders delayed or lost because of an incorrect address.
Missing or lost parcels
If your order hasn't arrived within the estimated delivery window, contact us at info@creepvale.com and we will look into it for you.